With a handling capacity of 90 million passengers per annum (mppa), Changi Airport is one of the biggest air transportation hubs in Asia. Since being appointed to design the airport in 1976, NACO has been there to provide its team with advice and support to deliver a world-class air hub.
When Changi airport opened, Terminal 1’s architecture was regarded as one of the best in the world and a benchmark for future airports. Its ease of wayfinding and clarity of the functional layout between passenger touchpoints has continued to win accolades – a testament to the airport’s hallmark 5-star service and infrastructural excellence.
The wayfinding and signage strategy we proposed for Changi Airport introduced the concept of ‘less is more’ to Asia’s airport signage ecosystem. The concept was built on a clear hierarchy of pictorial information and logical guiding flow, providing passengers with a simple and user-friendly experience, overcoming the limitations of written languages.
The systematic methodology and professional guidance provided by NACO was instrumental in tabling comprehensive considerations as part of the stakeholder buy-in process, and galvanising the community affected by the change to act concertedly to deliver a smooth, safe, and hassle-free transition that would benefit all airfield users of Changi Airport in the long term.
NACO’s contributions through the terminal and airfield signage study projects enabled Changi Airport to optimise its operations from both the passengers’ and pilots’ perspectives. This provided it with a well-thought-out infrastructure and an attention to detail that has allowed Changi Airport to deliver a positive customer experience, and continue to lead the world as the preferred global transfer hub.