The Covid-19 Opportunity for Passenger Screening
Covid-19 has shaken up a lot of industries, none more so than aviation and security. The pandemic has accelerated pre-existing trends towards automation, self-service and now the importance of health security means there is an increased need for touchless technology, to reduce the risk of transmission. This is all on top of the desire to make operations less dependent on resources and more flexible to meet both demand and new operating protocols.
These trends, however, are harder to implement in the passenger screening checkpoint, where the process relies on interactions between passengers, their belongings, and security agents; and where unpredictable demand and inadequate staffing often result in long queues.
In the face of this, it is clear to see that operational flexibility, stakeholder collaboration and technological readiness all play an increasingly important role – but what measures, technologies or solutions could an airport consider implementing to create a more sustainable and cost-efficient security checkpoint?